Return & Refund Policy

Last updated: 9/4/2025

At Mazari Collection, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help. Please review our refund policy below.

1. Eligibility for Refunds

To be eligible for a return and refund:

  • Items must be returned within [X] days of delivery (usually 14 or 30 days is standard).

  • Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.

  • Proof of purchase or order confirmation is required.

2. Non-Refundable Items

Certain types of items are non-refundable:

  • Gift cards

  • Sale or clearance items (if marked final sale)

  • Custom or personalized items

  • Intimate or hygienic goods (e.g. earrings)

3. How to Request a Refund

To initiate a return, please contact us at [Insert Email] with:

  • Your order number

  • The item(s) you wish to return

  • The reason for return

We’ll respond within [X] business days with return instructions. Do not send items back without contacting us first.

4. Refund Processing

Once your return is received and inspected:

  • We’ll notify you if the refund is approved or rejected.

  • If approved, your refund will be processed to your original method of payment within [X] business days.

  • Original shipping fees are non-refundable unless the return is due to our error (e.g. damaged or incorrect item).

5. Exchanges

Need a different size or color? We offer exchanges if the item is in stock. Contact us within [X] days to request an exchange.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect—please email us at [Insert Email] within 48 hours of delivery with photos. We'll make it right.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company—it may take some time before your refund is officially posted.

  3. Contact your bank. Processing time varies. Still no luck? Reach out to us at [Insert Email].

8. Contact Us

Questions? We’re happy to help.

📧 Email: mazaricollectiona@gmail.com 
📍 Business Address: [Optional if applicable]